CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: thehathutmiami@outlook.com

or fill in our contact form:

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Frequently Asked Questions

01

I’ve found the Item I want but can’t select my size or Color

 

If you found a hat you wish to purchase but can't add it to your cart in the desired size or color, this means this item is temporarily out of stock. We restock our hat shop every 15 days so be sure to check back soon or write us an email to thehathutmiami@outlook.com with the details of your item, we will be happy to assist.

03

Has my order been sent yet ?

 

All orders are shipped the following business day, once your order is shipped you will receive a confirmation email with a tracking number to track your order online. 

05

My order was damaged 

 

In the rare event that your order is damaged on arrival please reach out to our team including your order details at thehathutmiami@outlook.com

07

Can I pick up my order in person?

 

Yes, The Hat Hut team offers weekly pop-ups every weekend in the Miami-Ft. Lauderdale area. All of our products are available for viewing and pick ups on our next pop up event, you can find our schedule here. To pick up your hat in our pop-up tent please indicate in the order notes the pop-up date in which you wish to pick up your order.

02

Where do you ship to?

We offer worldwide shipping, shipping rates vary by location, free US shipping.

04

Can I cancel or change my order?

 

Order cancellations and other changes to your existing order can only be made before your order is shipped out, if you are making a local pick up and wish to make changes to your order please notify our team at thehathutmiami@outlook.com 24hrs before your scheduled pick up.

06

Refunds and Returns.

 

All of our sales are final but in the event that you ordered the wrong item or size please reach out to our team to arrange a replacement with your correct item.

08

What if I selected local pick up and can't pick up my order anymore?

 

If you are unable to pick up your order at our pop-up tent and selected local pick up please write us at thehathutmiami@outlook.com with your shipping address and we'll be happy to ship you your order instead.